In the Bright Empowering Reflections - Clinical Supervision, Kathy Soper, we want to ensure that our clients are fully informed and understand their rights and responsibilities. Accountability and effective communication are key aspects of our practice. During your initial appointment, we will thoroughly discuss this document and your Agreement Contract to ensure that you have a clear understanding of our services.

To maintain privacy and confidentiality, social workers adhere to a strict Code of Ethics. We respect the confidential nature of our discussions and will only disclose information when necessary for your safety or well-being. Additionally, we engage in regular supervision with our own supervisor to ensure the highest standards of practice. Our approach is established in ethical and respectful practices. We value your unique experiences and expertise, and we aim to work collaboratively with you in a strengths-focused manner. Your self-determination and active participation are important to us, and we will involve you in the process of supervision and reflective practice/consultation. 

Our approach to counselling is person-centred. We work from a holistic lens and understand the impact of your environment playing a significant part in your emotional, physical and psychological well-being. Developing a therapeutic alliance with you in a safe and supportive relationship is our focus for our work together. We recognise that you have an inner strength and are the expert in your own life and we will work together to achieve your desired outcomes from the counselling relationship. 

While we may provide advice and suggestions, you have the right to refuse any part of our work together, the final decision and direction of your work will always be yours. 

We do not take responsibility for your grades or any forms of plagiarism. It is important to note that we do not engage in any unethical practices or support plagiarism in any way. 

In terms of communication, we will provide you with a private mobile number upon contacting Bright Empowering Reflections. However, please be aware that conversations may be overheard by others when we are not in the office. If privacy is a concern, please indicate that and we will attempt to find a private place to talk with you. 

Bright Empowering Reflections is not a crisis service and we do not offer after-hours services unless stated otherwise on our website. It is important to seek appropriate crisis services for immediate assistance. We strive to maintain a professional and supportive environment for our clients. If you have any questions or concerns, please do not hesitate to reach out to us. 

1. Bright Empowering Reflections is a non-crisis service available only during business hours on Tuesdays and Wednesdays from 8am to 8:00pm

2. The service's mobile phone has limitations for texting and will not respond to texts, voicemails, or emails after hours or on public holidays. 

3. Services are provided over Zoom, Teams or phone calls and emails during business hours. Supervision and counselling may be in person if you are in the Newcastle/Hunter Regional NSW area. 

4. Administrative staff may cause delays in returning calls or emails.

5. Terms of service may be emailed, posted, or given to you at your initial appointment.

6. Contract agreements will be emailed for your review and signature.

7. Email is used for document exchange and appointment scheduling.

8. Reminders for upcoming appointments will be sent via text or email.

9. Supervision and consultation sessions are 60 minutes long.

10. Counselling sessions are 60 minutes long. Individual supervision & counselling fees are $180/hour, and other services have separate fees. Group Supervision will be negotiated based on the individual fees.

11. Editing and review of assignment fees are $75/hour.

12. Travel expenses may incur additional fees

13. Payment is due immediately following each appointment.

14. Late arrivals or early departures may shorten the duration of supervision/counselling.

15. Clients are encouraged to notify of cancellations and rescheduling as soon as possible.

16. Missed appointments without notice may require rescheduling at your initiative.

17. Short-notice cancellations or multiple cancellations may impact future sessions.

18. Different learning styles will be discussed in the first session.

19. Feedback on sessions and adjustments to support you are encouraged.

20. You have the right to refuse engaging in feedback.

21. In case of immediate emergency support or support needed after hours, clients are advised to contact any of the provided emergency services

• A list of emergency contacts is provided, including Lifeline, Kids Helpline, Mensline Australia, Beyond Blue, and others, some of which are available 24/7.  

• There are specific contacts for different needs such as Domestic Violence Line, Mental Health Services, Suicide Call Back Service, Drug and Alcohol Services, Family Referral Service, and Open Arms Client Assist Contact Centre.   

 The service is under the Clinical Supervision and Counselling of Kathy Soper with ABN 99482431183 CO.

   Reviewed June 2024